Frequently Asked Questions

What is surplus toner?

Surplus toner is toner that is sourced through overstock, clearance, closeout and liquidation inventory of original equipment manufactured (OEM) ink & toners for copiers, printers and fax machines. This can be as simple as someone changed their printer before opening the box.

Should I be worried about surplus toner?

First off, we guarantee all of our surplus toner as new, unused, factory sealed where applicable and fit for purpose. Ie: it is new, however may have cosmetic damage to the outer packaging due to previous shipping and / or warehousing.

What is an OEM / Genuine product?

OEM stands for Original Equipment Manufacturer, also called genuine products. This is when a company such as Canon, Xerox, Epson, Hewlett Packard, and Lexmark produce inkjet printers and printer cartridges. These are normally the highest grade product to give you the best print quality and optimisation of yield from your printer.

OEM or genuine indicates that it is the product produced by the manufacturer of the equipment. Other companies manufacture supply items for equipment they do not manufacture, they are called compatible products..

What is a compatible product?

Compatible products are manufactured by a company other than the Original Equipment Manufacturer and will operate in a specific product made by the OEM.

I need my item ASAP / When can I expect my item?

We ship Next Day Delivery to most of mainland UK and the Scottish Islands and Highlands, although a surcharge is applied to certain areas of the Highlands and Islands. As long as you fall within the Red and Grey zone (mainland UK) in accordance with FedEX zoning we offer services for delivery before 9am, 10am, and 12 midday. Please see the Delivery page found on the footer bar for details of these postage areas and rates.

All orders teken and paid for in full before 3.30pm will be dispatched that day, and after 3.30pm will be dispatched the following day.

What is the delivery cost?

Next Day Delivery is free to Red and Grey zoning areas within FedEx zoning. We will offor the same service to the Scottish Highlands and Islands for a £9 surcharge. Please see the 'Delivery' page on the footer bar for details.

Why do you not ship to other locations?

Due to an air freight ban on toner imposed by the UK Government last year due to terrorist activities, we are currently unable to ship by air. Until further notice we cannot change our shipping, we apologise, this is not personal and is far more frustrating to us.

I received the wrong product? What should I do?

If you are a business customer, you may return any unopened goods, in original condition, which can be sold again “as new”, within 14 days after the day of receipt of the goods. Customers are responsible for the delivery costs of returning the goods. You will be refunded in full (except for delivery charges) once the goods have been received and confirmed “as new”.

If you received a wrong product and the return is a result of our error (you received an incorrect or defective item, etc.) we will pay the return postage and / or you will receive a replacement product or will be issues a refund in full, along with our sincere apologies. For further details please see our Returns policy in the footer bar.